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Winter 2017 Member Milestones

February Anniversaries
Lew Riggs, Retired, 26 years
Tammy Truax, The Wigwam, 7 years
Bonnie Mattick, Unforgettable Outcomes, Intl., 6 years
Jeremy Arp, MSW, ACSW, National Association of Social Workers - Arizona Chapter, 6 years
Dr. Stacey Meier, Arizona Optometric Association, 6 years
Sue Reiner, Global Ties Arizona, 3 years
Evelyn Morales, Radisson Phoenix North, 3 years
Susan Shields, Little America, Flagstaff, 1 year

Newest Members
Karen Bach, Director of Membership & Communications, National Speakers Association
Michele Bettini, President/CEO, Alliance of Construction Trades
Kim Burtraw, Director, Meetings & Events, Association of Energy Services Professionals
Amanda Creel, Chief Executive Officer, Prescott Area Association of REALTORS
Stephanie Davidson, Director of Sales, Arizona Outdoor Fun
Julie Fletcher, AVP, Business Banking Specialist, Enterprise Bank & Trust
Pam Koester, CEO Arizona, LeadingAge
Bonnie St. Dryden, Director of Group Sales, Hacienda del Sol Guest Ranch Resort
Laurie Williams, Account Executive, SOS - Association Management Solutions


February Luncheon Summary

Our February Luncheon was hosted by BOSS Pizza in Scottsdale. For those that went, I'm sure you were impressed by their immense layout, full menu, and potential for meetings big and small. Another attractive feature of BOSS Pizza's  downtown Scottsdale location is accessible and available parking! Follow BOSS Pizza on Facebook.

This month's speaker was James A. Fassold, AV-rated partner at Tiffany & Bosco, P.A. in Phoenix, Arizona. "Beyond Good and Email: The Art and Science of Productivity" provided attendees strategies to organize our inboxes--and our lives. Hands-on activities included getting all of your ideas, tasks, and thoughts on paper and systematically figuring out what projects you could break down into manageable actions. From there, learners could organize these actions into location-specific tasks to complete, thus maximizing efficiency and creating more time for your most important asset -- your leisure time! 

Many thanks to those that attended. Attend our March Luncheon and learn about timely changes to minimum wage requirements: "Proposition 206: Wolf in Sheep’s Clothing" presented by Denise M. Blommel, Attorney hosted at the Arizona Small Business Association. 

Using Mirror Surveys to Increase Board Awareness and Staff Effectiveness

by Larry J. Seibert, Ph.D.

How often have you heard a Board member decry member surveys?  “We don’t need to waste our time and money on another member survey, we know what our members want.  We hear from them all the time.”  Sometimes the most vocal members represent the majority of members, but often times they do not.

Mirror surveys can be administered to Board members to show them where they are in synch with the membership and where they are not.  

Mirror surveys can also be administered to the staff to show them how well they understand the quality and value of the services they provide to members.  It is well documented in the service quality literature that service providers who understand their customers/members are much more effective in delivering high quality service.  

Read more here.

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